These General Terms govern the relationships between users and "Here is how I learn" LLP, the owner of the training platform Intreea, accessible at www.intreea.com  ("The Platform") in connection with the use of the Platform. "Here is how I learn" LLP is registered in the Commercial Register with UIC 208219391, with its headquarters and management address in Sofia, ul. "Philip Stanislavov" №5, email address: hello@etokak.bg.

Before using the Platform, please familiarize yourself carefully with these General Terms.

1. Definitions

In these General Terms, the following concepts are used:

1.1. Platform is an educational online information system named Intreea, owned by "Here is how I learn" LLP, which includes Content, namely: video lessons, tests, etc. The Platform is accessible through www.intreea.com;

1.2. Content means all video lessons and the information included in them of any kind, including but not limited to, video recordings, audio recordings, text, music, tones, photographs, graphics, keywords, descriptions of lessons, educational games, etc., provided in digital form on the Platform;

1.3. Functionalities of the Platform – the technical capability of the Platform to perform its functions in view of the purpose for which they are intended;

1.4. Users – all individuals and legal entities, including schools, institutions, etc., who use the Platform;

1.5. Consumers (under the Consumer Protection Act) - an individual who acquires goods or uses services which are not intended for carrying out commercial or professional activity, and any individual who acts as a party to a contract under this law outside the scope of their commercial or professional activity.

2. Access to the Platform

2.1. Registration

2.1.1. To use the functionalities of the Platform, it is mandatory for users to register. Registration on the Platform is free. For the purposes of registration, users must provide certain data (name, email address, quality/role, such as roles can be "student", "parent", "teacher", "principal", "other type of user"), without which registration on the Platform is impossible. Registration is completed by accepting these General Terms and clicking the registration button.

2.1.2. For individuals under 16 years of age, the actions related to registration and acceptance of the General Terms are carried out on their behalf by their legal representatives, and for individuals aged 16 to 18, with the consent of their legal representatives.

2.1.3. Each user has the right to register one profile. If it is found that more than one profile has been registered by one person, "Here is how I learn" has the right to delete all user profiles without liability for compensation, penalties, or refund of any sums received for subscriptions.

2.1.4. To complete registration, the user must check a checkbox confirming that they are aware of and accept these General Terms as well as the Privacy Policy. Once registration is completed, the user will receive a confirmation email.

2.2. Free access to Content of the Platform

2.2.1. "Here is how I learn" LLP may provide free access to certain Content of the Platform, depending on its technical functionalities and specific agreements with certain users.

2.3. Paid subscription to Content of the Platform

2.3.1. Access to the Content and Functionalities of the Platform for individual users - individuals (parents, students, teachers) is obtained after paying the respective subscription, which includes access to a certain part of the Content of the Platform. Payment of a specific subscription gives access only to a certain part of the Content (training courses). Payment of a specific subscription does not provide access to all Content of the Platform. Information about the types of offered subscriptions, their scope and duration, and the cost of the subscription is indicated at www.intreea.com .

2.3.2. The subscription price must be prepaid. Payment is made in one transaction according to the method indicated on www.intreea.com. The subscription price is final, inclusive of VAT and is specified in euros and leva, with the euro equivalent determined at the fixed exchange rate of 1.95583 leva for 1 euro. After 08.08.2026, the subscription price will be indicated only in euros.

2.3.3. Upon receipt of the subscription price, the user will receive an electronic message at the email address provided confirming the activation of the subscription. Activation of an individual subscription made by users - individuals will be carried out within 24 hours of receiving the subscription price, and for users who are not individuals (e.g., schools, organizations, other legal entities) - by agreement between the Parties. Upon activation of the subscription, users will be provided with full access to that part of the Content of the Platform included in the subscription, for the period for which it has been paid.

2.3.4. The period for which the corresponding subscription is paid begins to run after the expiry of the previous subscription (if there is one).

2.3.4. If a user deactivates their profile before the expiry of the relevant prepaid period, as well as if the user voluntarily does not use the Platform, "Here is how I learn" LLP has no obligation to refund the value of the subscription.

2.3.5. "Here is how I learn" LLP reserves the right to change the types of subscription plans, including the scope of the content included in them and the value of the subscription plans.

2.3.6. When submitting a subscription request, users may express their explicit consent (by checking a separate checkbox) for "Here is how I learn" LLP to begin the performance of the obligation undertaken (providing access to the Content of the Platform included in the purchased subscription) during the withdrawal period set forth by law, which is 14 days from the date of receipt of the confirmation for the subscription request and confirm that they are aware that in this case they lose their right of withdrawal from the concluded contract. If users do not agree for the execution of the contract to begin immediately, accordingly do not check the checkbox, then access to the content included in the selected subscription plan will be provided to them after the expiry of the 14-day withdrawal period. During the withdrawal period, users may exercise the right to withdraw from the contract, and the amounts paid for the subscription will be refunded to them.

2.3.7. The provision of Article 2.3.6 applies only to users within the meaning of the Consumer Protection Act, who have the right to withdraw from a distance contract. All other users who do not have the right to withdraw from a distance contract under the law may withdraw from a subscription contract through the Platform by individual agreement with "Here is how I learn" LLP.

2.3.8. With the explicit consent of the users, "Here is how I learn" LLP will automatically renew the subscription in the manner indicated on the Platform. In these cases, "Here is how I learn" will charge the user the amount due for the corresponding subscription plan for the upcoming period according to the information published on the Platform.

3. Responsibility

3.1. Users are not allowed to provide access to the Platform by distributing data for activating a subscription for access to the Platform in any way.

3.2. The responsibility for using the profile lies with the respective user. If "Here is how I learn" LLP determines that more users have access to certain Content of the Platform through a particular user profile, "Here is how I learn" LLP reserves the right to block/delete the profile without owing compensation or penalties, nor required to return received sums in connection with the blocked profiles.

3.3. "Here is how I learn" is not responsible and does not owe a refund of received remuneration in cases of fraud when making payments by the user. In case of payment issues caused by irregularities beyond the control of "Here is how I learn" LLP,  "Here is how I learn" LLP does not owe compensation to users.

3.4. "Here is how I learn" LLP reserves the right to terminate the maintenance of the Platform at any time, notifying about it on the Platform, in cases of force majeure or by order of a competent authority. In these cases, no compensation is owed to the users.

3.5. "Here is how I learn" LLP has the right to update the Platform and its functionalities, which may be related to temporary restrictions or the suspension of access to the Platform. Notifications about upcoming updates together with instructions for their use, if required, will be timely published on the Platform, and users may also be notified by any other appropriate means. Updates to the Platform are carried out at the discretion of "Here is how I learn" LLP and cannot be the basis for claims or lawsuits from users.

3.6. "Here is how I learn" LLP guarantees that the Platform, particularly the Content, is fit for the purposes for which it was created. This does not guarantee that the Platform will function without interruptions at all times.

3.7. In the event of a direct or indirect reference to external websites (links, hyperlinks, or other connections), "Here is how I learn" LLP is not responsible for the content of these external websites. The responsibility for the content of these external websites lies solely with the provider of these websites or other persons responsible for the relevant content.

3.8. "Here is how I learn" LLP does not guarantee the permanent and continuous functioning of the Platform, nor does it assume responsibility for users' inability to use the Platform due to extraordinary technical or communication reasons, such as system crashes, interruption of communication lines, power outages, technical failures, etc., as well as for any extraordinary circumstances which are objectively beyond the control of "Here is how I learn" LLP, including force majeure, fortuitous events, global Internet network problems, and in providing technical services outside the control of "Here is how I learn" LLP related to the use of the Platform, and others.

4. Intellectual Property Rights

4.1. The Platform, including its Content, including but not limited to: texts, audio and video materials, etc., as well as the overall interface of the Platform are protected objects of intellectual property under the applicable legislation. The holder/owner of all intellectual property objects or the right to use objects related to the Platform is "Here is how I learn" LLP, and these intellectual property objects are used by it on a lawful or contractual basis.

4.2. For the purpose of using the Platform, "Here is how I learn" LLP grants a personal, limited, non-exclusive, non-transferable right of access to the Content of the Platform  for personal or public non-commercial purposes or other purposes permitted by law.

4.3. No part of the content of the Platform may be reproduced, modified, deleted, published, distributed, or disclosed without the prior consent of the respective owner and without referring to the source unless permitted by applicable law. In case of violation of intellectual property rights, "Here is how I learn" LLP or third parties may seek civil, administrative, and criminal liability from the infringers.

4.4. Users of the Platform are obliged not to carry out automated analysis of text and information (text and data mining) on the Content of the Platform, regardless of the purpose of the analysis, unless expressly written permission is obtained from "Here is how I learn" LLP.

5. Complaints and Dispute Resolution

5.1. In case of a dispute with users, "Here is how I learn" LLP will strive to find a solution that satisfies both parties. In cases of complaints or objections, users may contact us at  via email hello@etokak.bg.

5.2. Users may submit a complaint to the Commission for Consumer Protection (CPC), website https://kzp.bg, tel: 0700 111 22, address: Sofia, ul. "Vrabcza" № 1, floor 3, 4 and 5. 

5.3. Users have the right to a complaint/request for extrajudicial dispute resolution in accordance with applicable law.  Extrajudicial resolution of disputes between consumers and traders can also be carried out through the General Conciliation Commissions established under the Consumer Protection Act. The General Conciliation Committees assist in reaching an agreement between consumers and traders in disputes regarding contracts for the sale of goods and the provision of services. Users may submit an application to the Chairperson of the Commission for Consumer Protection to refer the case to the competent conciliation commission. More information regarding the conciliation commissions can be found on the website of the Commission for Consumer Protection https://kzp.bg.   

5.4. If no agreement is reached, either party may refer the dispute to the competent court. 

6. Data Protection

6.1. For the purpose of ensuring access to the Platform, particularly to the Content and Functionalities of the Platform, as well as for fulfilling all other legal obligations, "Here is how I learn" LLP processes personal data  of users. In this regard, please familiarize yourself with our Privacy Policy.

7. Applicable Law and Local Jurisdiction 

7.1. Bulgarian law applies in full. The language of the contract is Bulgarian. 

7.2. If the user has their permanent or current address in the Republic of Bulgaria, the competent court to consider claims against them is the court in whose jurisdiction the current address is located, and in the absence of a current address - at the permanent address of the user within the territory of Bulgaria, following the rules of the CPC.

8. Change of General Terms

8.1. "Here is how I learn" LLP has the right to change these General Terms, and will notify users of this by publishing on the Platform or in any other appropriate manner, in accordance with the law, no later than 7 days after making the changes.

8.2. When not agreeing with the changes in these General Terms, the user may withdraw from the contract without stating any reason and without owing compensation or penalties or continue to execute it under the terms prior to the changes. This does not apply in cases where the change in the General Terms is due to the order or instruction of a competent authority.

8.3. The user may exercise the right in 8.2 within one month from the notification of the change. If the User does not exercise the right to withdraw from the contract in the manner specified in these General Terms, it is deemed that the change is accepted by the User without objections.

8.4. The rights in 8.2 and 8.3 apply only to users who have the quality of consumers under the Consumer Protection Act. Users who do not have such quality under the Consumer Protection Act negotiate individually with "Here is how I learn" LLP the applicability of these General Terms in connection with the use of the Platform, particularly its Content.

These General Terms are effective as of 19.02.2026